1. About These Terms
These Terms & Conditions ("Terms") govern the relationship between Signover, operated by [COMPANY LEGAL NAME] ("Signover", "we", "us"), and the transport company or business ("Operator", "you") that registers for and uses the Signover platform at signover.app.
By registering for a Signover account and ticking the acceptance checkbox at signup, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Data Processing Agreement, and our Acceptable Use Policy, all of which are incorporated by reference.
These Terms constitute a legally binding contract between Signover and the Operator. If you are registering on behalf of a company, you confirm that you have authority to bind that company to these Terms.
2. The Signover Platform
2.1 What Signover Provides
Signover is a vehicle proof of delivery platform that enables operators to:
- Create and manage vehicle transport jobs
- Record vehicle condition at collection and delivery via a driver's device
- Capture damage markers, defect notes, and photographs
- Send one-time password (OTP) emails to countersigners at collection and delivery
- Obtain digital signatures from countersigners confirming vehicle condition at each stage
- Generate locked, timestamped, immutable condition records upon countersigning
- Download completed job records as PDF reports
2.2 What Signover Is Not
Signover is a technology platform provider only. Signover is not:
- A party to any transport, vehicle collection, delivery, or logistics agreement between you and your customers
- A provider of legal advice or legally guaranteed documentation
- Responsible for the accuracy or completeness of records created by your drivers
- An insurer, guarantor, or party to any dispute arising from a vehicle transport job
3. Account Registration and Access
3.1 Eligibility
To register as an Operator, you must be a business entity or sole trader operating in the vehicle transport industry. Signover is not available to consumers acting in a personal capacity.
3.1A Closed Beta Access
During closed beta, operator access is invite-code gated. We may approve, refuse, suspend, or revoke beta access at our discretion. Beta access is provided for testing and evaluation and may be changed or withdrawn without liability, subject to applicable law.
3.2 Account Security
You are responsible for maintaining the security and confidentiality of your account credentials. You must:
- Use a strong password and not share your login credentials with unauthorised persons
- Notify us immediately at [support@signover.app] if you suspect any unauthorised access to your account
- Ensure that all users accessing the platform under your account are aware of and comply with these Terms and the Acceptable Use Policy
You accept full liability for all activity conducted through your account, including activity by your drivers, whether linked or one-off. Signover is not liable for any loss or damage arising from unauthorised access to your account where you have failed to take reasonable security precautions.
3.3 Drivers
Drivers using Signover each hold their own individual Signover account. You may link drivers permanently to your operator account, or connect any driver on a one-off basis using a unique job code. In both cases:
- The driver acts as your agent for the purposes of the job
- You are responsible for ensuring the driver complies with these Terms and the Acceptable Use Policy
- You are liable for the accuracy of records created by drivers on your jobs
4. Countersigner Flow
4.1 Collection and Delivery Countersigning
The Signover platform involves two countersigning events per job: one at the point of vehicle collection and one at the point of delivery. For each event, the driver collects the relevant countersigner's email address and the platform sends an OTP email containing a link to the applicable terms.
Once the countersigner provides the OTP code and ticks the agreement checkbox, they are confirming:
- That they have received and had the opportunity to read the terms sent to their email
- That they agree to the condition of the vehicle as recorded at that stage
4.2 Record Locking
Once a countersigner has signed and ticked the agreement checkbox, the condition record for that stage is permanently locked. No party — including the operator, the driver, or Signover — can alter the damage report, vehicle information, or any other data forming part of that record after it has been locked.
4.3 Operator Responsibilities
You are responsible for:
- Ensuring drivers collect the correct countersigner email address for each job stage
- Informing countersigners that their email address and signature will be processed by Signover as described in the Privacy Policy
- Ensuring that the condition record accurately reflects the vehicle's condition before countersignature is obtained
5. Acceptable Use
Your use of the Signover platform is subject to our Acceptable Use Policy, incorporated into these Terms by reference. In addition to the obligations set out there, you specifically agree that you will not:
- Use the platform to create false, misleading, or fraudulent condition records
- Obtain countersignatures on records that do not accurately reflect vehicle condition
- Use Signover records in any way that misrepresents the condition of a vehicle in a dispute or legal proceeding
- Permit any person to use your account who has not agreed to comply with these Terms
6. Intellectual Property
All intellectual property in the Signover platform, including the software, user interface, algorithms, branding, and documentation, is owned by Signover and is protected by applicable intellectual property laws.
You retain ownership of all job data and records created through your use of the platform. You grant Signover a limited licence to store, process, and display that data solely for the purpose of providing the platform services to you.
Signover may use anonymised, aggregated, non-identifying data derived from platform usage for the purposes of product development, performance monitoring, and service improvement. No individual or company will be identifiable from such data.
You must not copy, reverse-engineer, scrape, or replicate any part of the Signover platform.
7. Beta Programme and Testing Tokens
7.1 Beta Access
Signover is currently being provided as a beta testing service. The platform is made available for evaluation, testing, and feedback, and features may change during the beta period.
7.2 No Payments During Beta
During beta, Signover does not charge subscription fees and does not process customer payments. No payment checkout is active during this phase.
7.3 Gifted Testing Tokens
To support testing, Signover may gift free job tokens or credits to operator accounts. These beta testing tokens are promotional, have no cash value, are non-transferable, and may be adjusted or withdrawn at our discretion.
Job creation and related workflows may be limited by your available credit or allowance balance. Credits are consumed when you create and process jobs in line with the current product logic shown in-app.
7.4 Future Paid Plans
If and when paid plans are introduced, we will provide notice, publish pricing and billing terms, and update these Terms accordingly before charges are applied.
8. Data Protection
The collection, processing, and storage of personal data in connection with your use of the Signover platform is governed by:
- Our Privacy Policy, which explains how we handle personal data as Data Controller
- Our Data Processing Agreement (DPA), which governs our processing of personal data on your behalf as Data Processor
By accepting these Terms, you also accept the DPA. The DPA is incorporated into these Terms and forms part of the contract between us.
You warrant that all personal data you provide to Signover or instruct Signover to process has been collected lawfully and in accordance with applicable data protection legislation.
9. Limitation of Liability
9.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIGNOVER'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SIGNOVER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
9.2 Exclusion of Consequential Loss
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIGNOVER SHALL NOT BE LIABLE TO YOU FOR:
- Any indirect, special, incidental, punitive, or consequential loss or damage
- Loss of profit, revenue, business, contracts, anticipated savings, or goodwill
- Loss of or damage to data
- Business interruption
- Any loss arising from your reliance on the accuracy or completeness of any record created through the platform
9.3 Service Availability
The Signover platform is provided on an "as is" basis. We do not warrant that the platform will be available at all times, uninterrupted, or error-free. We are not liable for any loss arising from platform downtime, technical failures, or service interruptions.
9.4 Exceptions
Nothing in these Terms limits or excludes Signover's liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation by Signover
- Any other liability that cannot be limited or excluded by law
10. Indemnity
You agree to indemnify, defend, and hold harmless Signover and its officers, directors, employees, and agents from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with:
- Your use of the Signover platform
- Any breach of these Terms by you or your drivers
- Any fraudulent or unlawful use of the platform through your account
- Any third-party claims brought by your customers, countersigners, or other parties in connection with a job conducted through the platform
- Any breach of applicable data protection law by you in connection with data you provide to or instruct Signover to process
11. Term and Termination
11.1 Duration
These Terms commence on the date you complete account registration and continue until your subscription is cancelled or terminated.
11.2 Termination by Signover
We may suspend or terminate your account with immediate effect if:
- You breach these Terms or the Acceptable Use Policy and fail to remedy the breach within [7] days of written notice
- We reasonably suspect fraudulent or unlawful use of the platform through your account
- You become insolvent, enter administration, or are subject to winding-up proceedings
- We are required to do so by law or regulatory authority
11.3 Effect of Termination
On termination or cancellation, your right to access the platform ceases immediately. Job records will be retained for 6 months following the cancellation date and then permanently deleted. You should download all records before termination takes effect.
11.4 Survival
The following clauses survive termination of these Terms: Clause 6 (Intellectual Property), Clause 9 (Limitation of Liability), Clause 10 (Indemnity), Clause 12 (Governing Law), and any clause which by its nature should survive.
12. Governing Law and Disputes
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
13. General
13.1 Entire Agreement
These Terms, together with the Privacy Policy, Data Processing Agreement, and Acceptable Use Policy, constitute the entire agreement between you and Signover in relation to your use of the platform and supersede all prior agreements and understandings.
13.2 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
13.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
13.4 Amendments
We reserve the right to amend these Terms at any time. We will provide at least [30] days' notice of material changes by email to the address registered on your account. Your continued use of the platform after the notice period constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before they take effect.
13.5 Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity in connection with a merger, acquisition, or sale of assets.
Signover — signover.app. This document is a draft for legal review only and does not constitute legal advice.