1. Purpose of This Policy
This Acceptable Use Policy ("AUP") sets out the rules governing how operators and drivers may use the Signover platform. It applies to all users and is incorporated by reference into the Operator Terms & Conditions and the Driver Terms & Conditions.
The Signover platform exists to create accurate, legally defensible vehicle condition records. The rules in this policy protect the integrity of those records and the interests of all parties involved in vehicle transport.
2. Permitted Use
You may use the Signover platform only for its intended purpose, which is:
- Recording the condition of vehicles at the point of collection and delivery
- Obtaining countersignatures from authorised parties confirming vehicle condition
- Generating and downloading vehicle condition reports for legitimate transport and logistics purposes
- Managing driver accounts and job records within your operator account
3. Prohibited Use
3.1 Fraudulent and Misleading Conduct
You must not use the Signover platform to:
- Create false, inaccurate, or misleading vehicle condition records
- Record damage or defects that do not exist
- Fail to record visible damage or defects that are present
- Obtain a countersignature on a record that does not accurately reflect the vehicle's condition
- Misrepresent the purpose of the countersignature to the person being asked to sign
- Use a vehicle condition record in legal proceedings or dispute resolution in a misleading or selective way
3.2 Unlawful Use
You must not use the Signover platform in connection with any unlawful activity, including:
- Processing personal data in breach of UK GDPR or any applicable data protection law
- Collecting countersigner email addresses without their knowledge
- Impersonating another person or entity
- Using the platform in connection with any criminal enterprise or activity
3.2A OTP and Signature Misuse
You must not:
- Enter an OTP on behalf of a countersigner who is not present and consenting at the handover stage
- Reuse, replay, share, intercept, or store OTP codes outside their immediate one-time verification purpose
- Attempt to bypass OTP verification controls or submit signatures without valid OTP confirmation
3.3 Platform Integrity
You must not:
- Attempt to access, interfere with, or damage any part of the Signover platform or its infrastructure
- Reverse-engineer, decompile, copy, or replicate any part of the platform
- Introduce malicious code, viruses, or any software designed to disrupt the platform
- Attempt to gain unauthorised access to other users' accounts or data
- Use automated tools to scrape, extract, or harvest data from the platform
- Attempt to circumvent any record-locking mechanism or alter a locked record
3.4 Account Misuse
You must not:
- Share your account credentials with any unauthorised person
- Allow any person to use your account to conduct jobs on your behalf where that person has not agreed to the applicable terms
- Register multiple accounts for the same individual or business entity to circumvent subscription limits
4. Consequences of Breach
If you breach this AUP, Signover may, at its discretion and without prejudice to any other rights:
- Issue a warning
- Suspend your account temporarily pending investigation
- Terminate your account and subscription immediately and without refund
- Report the conduct to relevant authorities where required by law or where we consider it appropriate
- Take legal action to recover any losses suffered by Signover or third parties as a result of the breach
Operators are responsible for ensuring that their drivers comply with this AUP. Breach of this AUP by a driver operating under an operator's account will be treated as a breach by the operator.
5. Reporting Violations
If you become aware of any use of the Signover platform that appears to breach this AUP, please report it to us at [support@signover.app]. We take all reports seriously and will investigate promptly.
6. Changes to This Policy
We may update this AUP from time to time. We will provide notice of material changes as set out in the applicable Terms & Conditions. Continued use of the platform after the notice period constitutes acceptance of the updated AUP.
Last updated: [DATE]
Signover — signover.app. This document is a draft for legal review only and does not constitute legal advice.